Customer Experience
Delivery Tracking Software that Keeps Customers Informed
Route360 helps UAE delivery and service operators keep customers informed with live tracking and ETAs, while Drive360 gives teams the visibility and tools to manage work, resolve issues and improve service.
Customer Experience Performance
Illustrative metricsOn time performance
96%
vs last 30 days2.4%ETA accuracy
94%
vs last 30 days2.6%First time fix rate
91%
vs last 30 days2.1%Customer satisfaction
4.7/ 5
vs last 30 days0.5
Live tracking
Let Customers See What’s Coming
Keep customers informed with live vehicle tracking, up to date ETAs and service progress, helping them know when to expect a delivery or service visit without needing to call for an update.
THE SERVICE LOOP
Plan. Deliver. Communicate. Improve.
Plan around the promises you've made
Build routes, schedules and capacity around the delivery windows and service expectations already agreed with your customers.
Execute & adapt
Monitor journeys in real time and respond to traffic delays, changing schedules and operational disruptions, keeping customer ETAs aligned with the latest plan.
Resolve issues & close the loop
When service doesn’t go to plan, record what happened, update the customer and take the next action.
Turn feedback into action
Collect customer feedback, prioritise what needs attention and assign clear ownership, actions and follow up through to resolution.
Keep your teams ready
Drive360 brings together driver and vehicle readiness, service records, operational issues and performance.
Better Service Starts With Better Visibility
Delivery
Keep customers informed with live progress and ETAs
Field service
Keep service progress visible from dispatch to completion
Trust
Capture a clear record of delivery or completed work
Make Every Journey a Better Experience
Route360 and Drive360 work together to help UAE operators keep customers informed, support their teams and deliver a more consistent service from dispatch to completion.