Customer Experience

Keep Customers Informed With Live Delivery Tracking.

Route360 keeps customers updated as jobs progress, while Drive360 gives your team the information and actions needed to deliver, resolve issues and improve service.

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See how it works

Live tracking: the route on a map with the vehicle mid-run, an estimated arrival card, the service stop detail, and the customer's own tracking view on a handset beside it.

Customer Experience Performance

Illustrative metrics

On-time performance
96%
vs last 30 days2.4%
ETA accuracy
94%
vs last 30 days2.6%
First-time fix rate
91%
vs last 30 days2.1%
Customer satisfaction
4.7/ 5
vs last 30 days0.5

Live tracking

Let Customers Follow Every Delivery and Visit

Keep customers informed with live vehicle tracking, up to date ETAs and service progress, giving them answers before they have to ask.

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The live tracking view: the route on a map with the vehicle in progress, the estimated arrival and on-time state, and the stop detail beneath.

THE SERVICE LOOP

Plan. Deliver. Communicate. Improve.

Plan around the promises you've made
Build routes, schedules and capacity around the delivery windows and service expectations already agreed with your customers.
Execute & adapt
Track journeys as they progress and respond as traffic, jobs and conditions change, keeping customer ETAs updated as the plan evolves.
Resolve issues & close the loop
When service doesn’t go to plan, record what happened, update the customer and take the next action.
Turn feedback into action
Collect customer feedback, prioritise what needs attention and assign clear ownership, actions and follow-up through to resolution.
Keep your teams ready
Drive360 manages driver and vehicle readiness, service records, issue management, knowledge and performance.