Milestones, Makers and Momentum
This month has been all about progress. From celebrating milestones and welcoming new team members to launching customer resources and preparing for the NHVAS changes, it's been a busy few weeks at Saphyroo.
Welcome to The Saphyroo Pulse.
In this edition, we're focusing on the team making it all happen.
Who's new at Saphyroo
A big G'day to our newest ROOs
We're excited to welcome our newest ROOs to the Saphyroo team and can't wait to see the experience, ideas and energy they bring as we continue to grow.
Steven Wallace
Head of CSM. Helping strengthen customer relationships and support every step of the journey.
Graeme Cooney
CPO. Helping to shape the future of Saphyroo by leading product strategy, innovation and platform development.
Unaysah Zahid
Marketing Associate. Unaysah has joined Saphyroo after a successful week of work experience with us. She's now helping bring our exciting new website to life.
Welcome back, Darrel
Once a ROO, always a ROO! A special welcome back to a familiar face! Darrel has returned to Saphyroo after previously being part of the development team and we're excited to have him back.
Milestones and makers
Around the yard
Congratulations, Safiyyah!
Congratulations to Safiyyah, one of our Full Stack developers, on graduating with her Software Engineering degree! Word on the street is that a few tears were shed, but we won't name any names! Balancing university alongside work is never easy, but Safiyyah did it successfully, graduating while continuing to make valuable contributions to Saphyroo. We're incredibly proud of this milestone and look forward to seeing her continue helping shape the future of Saphyroo.
Saphyroo's first webinar
A big thank you to Juliano and Steven for setting up Saphyroo's first webinar. From the registration experience to the behind the scenes setup, their work helped make the launch a success and created a new way for us to connect with customers.
The Saphyroo Video Library
Well done to Tabrez for bringing the new Saphyroo Video Library to life: an easy to use hub where customers can explore product tours, feature walkthroughs and helpful videos whenever they need them. It's an important step towards making Saphyroo a go to educational hub for our customers.
Welcome to the Saphyroo Lab
Where the mad scientists are hard at work!
Led by our Co Founder Zahid, the development team has been experimenting, testing and building the next generation of Saphyroo. Every new feature, performance improvement and bug fix is the result of countless hours of creativity, collaboration and dedication. A huge shout out to our Dev Team, Drew, Mark, Charles, Darrel and Jomedes, for the incredible effort they've put into preparing our new, more sophisticated app. We can't wait to share what they've been building and for everyone to experience what's coming next. The countdown is on ... Watch this space 🚀
Getting to Know Steven
This month we're shining the spotlight on Steven Wallace. We caught up with him to learn a little more about his journey, what motivates him and life behind the scenes at Saphyroo. From helping create engaging customer content to supporting new initiatives across the business, Steven has quickly become a valued member of the team.
“I genuinely don't think there's anything else on the market quite like Saphyroo.”
Tell us a little about yourself.
I'm the Head of Customer Success at Saphyroo. My career started in door to door sales before I moved into hospitality and completed a chef apprenticeship. I later earned my heavy rigid licence and joined TLN as a driver, where I became involved in the early development of Saphyroo. Using the platform every day gave me a unique understanding of the product and I've been part of its journey ever since.
What attracted you to Saphyroo?
I was drawn to the challenge and the opportunity to work in a completely different environment. What really stood out was that Saphyroo isn't limited to one industry. You get to work with businesses across transport, construction, healthcare and more, solving different challenges every day. That variety is what makes the role so rewarding.
What's your role and what does a typical day look like?
My role is to make sure our customers get the most out of Saphyroo. That includes testing new features, improving efficiency, monitoring KPIs and helping businesses stay on top of compliance.
Having used other systems, I genuinely don't think there's anything else on the market quite like Saphyroo. It makes day to day operations so much easier, from managing compliance and keeping track of drivers to accessing everything on your phone instead of being tied to a computer. Before Saphyroo, things could easily be missed, but now everything is in one place.
What's one thing you're excited to work on over the next few months?
I'm looking forward to learning more about the transport industry and seeing how everything works behind the scenes. After spending the last 10 years in a different field, it's exciting to take on a new challenge. I enjoy being pushed outside my comfort zone and I'm keen to broaden my experience while continuing to grow with Saphyroo.
Who has helped you settle in the most?
I'd have to say Zahid has been the biggest support. He's been incredibly patient and always willing to share his knowledge, which isn't something you find everywhere. Having previously worked with TLN, it was also great to have familiar faces around. Between both Co Founders, they've made settling into Saphyroo a really positive experience.
Momentum
Local updates
Supporting the road ahead
As the transport industry continues to evolve, so does Saphyroo. Behind every new idea, feature and milestone is a team working hard to support our customers and make Saphyroo the one stop destination for transport knowledge, compliance guidance and industry innovation.
The Cold Doesn't Slow Us Down
Melbourne has certainly turned on the winter weather this year. Between frosty mornings, chilly evenings and plenty of grey skies, staying warm has become just as important as staying productive. Thankfully, a Saphyroo hoodie and a hot coffee have gone a long way in helping the team power through the colder months.
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